Marcus Jardinez
Johnston, RI | (401) 426-9108 | Mark2k10@gmail.com | linkedin.com/in/marcusjardinez

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SUMMARY
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IT Operations Specialist with 3 years of experience delivering endpoint support
and device lifecycle management in large-scale enterprise environments. Skilled in
client OS support, hardware imaging and deployment, L1/L2 troubleshooting, and
peripheral integration across wired and wireless networks. Proven ability to
interface directly with end users, resolve issues efficiently, and maintain
compliance with corporate IT security policies. Certified across CompTIA,
Microsoft Azure, and AWS. Eager to apply hands-on technical expertise and a
proven service-first mindset to deliver reliable IT operations in any dynamic
enterprise environment.

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EXPERIENCE
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IT Operations Specialist | Dassault Systemes                  August 2023 - Present
Johnston, RI (Contractor)

  - Provided L1 and L2 technical support to on-site and remote end users via
    phone, chat, and email, resolving hardware, software, client OS, and
    peripheral compatibility issues in alignment with departmental policy and
    security regulations.
  - Imaged, configured, and deployed Windows workstations and laptops for new
    hire onboarding, hardware replacements, and enterprise refresh cycles,
    maintaining consistent standards across large-scale client rollouts.
  - Performed software installations, OS upgrades, and routine patching across
    client machines, ensuring compliance with corporate IT security policies and
    minimizing recurring issues through documentation and escalation.
  - Supported and maintained local IT infrastructure including laptops, desktops,
    tablets, printers, AV systems, and unified communications devices connected
    to the enterprise LAN.
  - Tracked and reconciled IT assets in coordination with the asset management
    team, maintaining deployment accuracy, inventory integrity, and full hardware
    lifecycle accountability.
  - Served as a technical resource for colleagues on hardware and software support
    issues, contributing to consistent service delivery and high customer
    satisfaction.

Table Games Dealer | Bally's Twin River Casino            August 2015 - January 2023
Lincoln, RI

  - Delivered high-quality customer service across blackjack, craps, roulette,
    and baccarat while maintaining strict compliance with gaming regulations and
    procedural standards.
  - Monitored gameplay for accuracy and fairness; resolved patron disputes
    professionally in coordination with management.

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EDUCATION
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Bachelor of Science in Information Technology            Graduated March 2025
Western Governors University

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CERTIFICATIONS
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  - CompTIA A+
  - CompTIA Network+
  - CompTIA Security+
  - AWS Certified Cloud Practitioner
  - Microsoft Azure Fundamentals (AZ-900)
  - LPI Linux Essentials
  - ITIL v4 Foundation Certificate in IT Service Management